Jun 25, 2021

Assistant Director- Commercial - Residential Appliance

$140,000 yearly
  • Stanford University
  • Stanford University, Serra Mall, Stanford, CA, USA
Full-time Management - Engineering Management - Maintenance Management - Operations Management - Services Technician - General Maintenance or Service

Job Description


Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.


Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. In autumn quarter of the 2021-22 academic year, R&DE will return to providing housing for over 13,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations. Additionally, R&DE comprises 900 FTE staff in the following divisions: Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, Maintenance Operations and Capital Projects, and a team of R&DE strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications.


“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day.  In R&DE,“Excellence is defined by aligning our strategic goals and performance with our vision.”

Stanford and R&DE are committed to creating and sustaining a diverse environment. R&DE’s dedication to promoting diversity, multiculturalism, and inclusion is reflected in our work of providing service excellence to our students.  Diversity is more than a commitment—it is foundational to what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us different. 




This division supports all R&DE operations and provides strong stewardship of its facilities by delivering daily and preventive maintenance, executing 50-year asset renewal model, managing design and construction of capital and other essential projects, infusing sustainability, safeguarding occupational health and safety, monitoring life-safety systems and after-hours security, overseeing furnishings/fixtures and parts inventory, administering move services and the fleet, managing utilities and waste, ensuring emergency preparedness and business continuity, and providing space and property administration.





Manage facilities operations and maintenance staff, including other supervisors/managers, over assigned area(s) or facilities, engaged in facilities, building, and/or equipment management or maintenance. Lead department/unit strategic management, and participate in long-range planning.



  • Oversee the management of assigned facilities and programs staff (technically, operationally, and administratively), including: planning and directing the activities of department(s); monitoring maintenance activities for timely completion and quality; overseeing staffing, performance evaluation, and staff management; forecasting department or division staffing needs.
  • Create, develop, and manage budget for assigned area(s).
  • Participate in annual and multiyear project prioritization, planning, and funding; lead department/unit strategic management; may lead planning in some areas or segments; develop and review recommendations regarding short-term and long-range programs and projects, long-range financial and programmatic planning and development.
  • Develop and review policies and procedures; interpret and manage policies and procedures for assigned area.
  • Clarify and resolve complex problems spanning multiple areas or technical fields; develop or oversee program implementation within assigned area. Implement and oversee condition assessment programs. Manage assigned projects.
  • Research and develop new initiatives and technology to improve service, enhance revenue, and realize system wide opportunities.

* - Other duties may also be assigned



  • Structure work and direct a team of technicians performing planned and responsive commercial kitchens maintenance and residential appliance services and refrigeration systems; oversee complex, accurate troubleshooting/problem solving for all facets of commercial kitchen systems, equipment, related infrastructure.
  • Coordinate emergency repairs in the event of equipment failure
  • Schedule and coordinate performance of all compliance requirements related to commercial kitchen equipment operation including fire prevention, refrigeration gas use logs, similar requirements
  • Planning, oversight, timely completion for kitchen systems preventive maintenance
  • Ensuring performance of high-quality, code-compliant maintenance and repairs
  • Scope development and management of contracted work in these areas
  • Development, review, and updating of R&DE kitchen equipment standards
  • Direct/perform staff training on means and methods related to the commercial kitchens maintenance
  • Serve as a technical resource for project scope development
  • Provide structure and oversight for like-kind equipment replacement projects
  • Support the Stanford Apprenticeship Program related to the Commercial Kitchen Equipment Maintenance trade
  • Functions as a rotational part of the Duty Supervisor program team providing after-hours guidance in resolving emergency situations



Education & Experience:

Bachelor's degree in engineering, completion of an applicable electro-mechanical apprenticeship program, other appropriate technical training, or combination of technical education, training, and experience. Five or more years of extensive relevant professional and managerial experience in a commercial food service environment with a variety of equipment types.


Knowledge, Skills and Abilities:

  • Technical knowledge of best practices in facilities maintenance discipline
  • Demonstrated experience developing and managing budgets and service contracts
  • Demonstrated experience planning, developing, and implementing programs
  • Demonstrated experience understanding and applying relevant codes, regulations, and processes
  • Ability to successfully lead and motivate a team; deliver quality, timely services; inspire confidence, build constructive working relationships with colleagues
  • Ability to accurately read and understand building drawings, one-line electrical drawings
  • Basic computer skills

Additional Knowledge, Skills and Abilities Considered Highly Desirable:

  • Demonstrated high level skills in the operation and maintenance requirements of commercial kitchens, residential appliances, related building systems, safety and compliance procedures/requirements.
  • Demonstrated knowledge in types of relevant equipment/building systems, advantages/disadvantages of each, and typical system life cycles
  • Demonstrated ability to communicate effectively verbally and in writing, including explaining technical information to non-technical audiences



  • Demonstrates effective emotional intelligence, especially in situations with time constraints
  • Ability to coach, give and accept performance feedback; train and develop staff


Certifications and Licenses:

  • None


Additional Certifications and Licenses Considered Highly Desirable:

  • Journey-level certification in an electro-mechanical trade


  • Frequently sitting, perform desk-based computer tasks, lift/carry/push/pull objects that weigh up to 10 pounds.
  • Occasionally stand/walk, twist/bend/stoop/squat, grasp lightly/fine manipulation, use a telephone, lift/carry/push/pull objects that weigh up to 11-20 pounds.
  • Rarely kneel/crawl, climb (ladders, scaffolds, or other), reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.



  • Requires 24-hour response availability seven days per week for emergency situations.
  • May be exposed to noise > 80dB TWA.
  • May working at heights 4 - 10 ft.



  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.


The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.


Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law

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