Nov 05, 2021

Reliability Success Manager

  • Augury
  • Remote
Full-time Reliability Engineers Reliability Specialist Reliability Technician

Job Description

As a Reliability Success Manager, you will be key in driving customer growth, retention, and expansion for Augury. You will have a direct impact on the foundation of a complex IoT support infrastructure being a part of our growing team in a new hybrid role. You will have a significant contribution in digitally transforming global enterprise organizations to achieving machine health.  This position is remote.  

A Day In a Life

  • You will join a growing team of Augury platform experts dedicated to helping customers drive adoption and grow their machine health solutions.
  • Develop a trusted advisor relationship with technical project leads & maintenance/reliability external stakeholders
  • Identify key strategic items to drive facility customer growth and expansion opportunities on the Augury platform
  • Collaborate with a dotted line with the Corporate CSM and will function as a pod with them to ensure top-down and bottom-up success for customers
  • Quarterback optimal facility level experience, including training, onboarding, IoT issues, and fielding technical problem resolution and communication for all Augury issues that may arise
  • Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap
  • Establish post-implementation adoption activities to closely monitor the success of customer initiatives
  • Move customers through the Maturity Index by leveraging SME to change mindsets from reactive to proactive, and to integrate Augury into their work processes and operations
  • Ensure fast time to first value for facilities, and consistently highlight areas of opportunity back to internal teams to accelerate expansions and upsells

What You Bring

  • Experience: You have knowledge and experience in vibration analysis, reliability, & maintenance operations with at least 3+ years in a customer facing capacity. Vibration Analysis CAT 2+, is required. Ability to travel (up to 30%).
  • Customer Centric: You are a relationship builder and customer advocate. You also thrive on cross-functional team collaboration and understand the importance of working with technical teammates in order to analyze RIO, drive impact, and provide a seamless customer experience. 
  • Strong Communicator: You have strong interpersonal skills and the ability to communicate effectively both internally and externally. You are able to communicate complex technical and vibration data to a non-technical person in a concise, clear, and easily understood manner.
  • Bi-lingual a plus. Hebrew, Spanish, Mandarin, Japanese, German or Hindi preferred.

Perks

  • Comprehensive medical coverage
  • 401K plan with matching
  • Stock options
  • Paid parental leave
  • Flex PTO

Apply Now