Lodging Maintenance Technician

POSITION SUMMARY:

Maintenance Technicians work as an integral part of the larger Winter Park Resort Lodging (WPRL) Division’s team. The WPRL comprises the following departments: Front Desk; Housekeeping; Laundry; Condo Maintenance; Owner Relations; HOA Management; Commercial Management; Village Company, and the Vintage Hotel. The Division is responsible for the property management of nearly 600 condos/hotel rooms (constructed between 1986 and 2009), approximately 270 of which participate in the WPRL short-term rental program. We are charged with assuring the safe, efficient, fiscally-responsible, and high-quality operation of this significant physical plant (from the largest building infrastructure systems through to in-condo appliances and minor repairs) 24 hours a day/365 days per year. The Maintenance Tech is very much considered a “Front Of House” role with regular service interaction required between the Tech and our guests, homeowners, internal partners, and other stakeholders.

Expeditiously and effectively responding to guest/owner calls for maintenance assistance forms one of the most critical functions of this role. Additionally, completing daily/weekly/monthly/annual routine and preventative maintenance tasks and taking on specialized project work rounds out the rest of this role. Maintenance Techs will typically have a “home” property as their base, however, the Techs can expect to be assigned to tasks and projects in every property at different times depending on business needs.

ESSENTIAL DUTIES:

 RESPOND TO GUEST/OWNER/INTERNAL MAINTENANCE CALLS:

• Efficiently respond to all maintenance calls dispatched either the via HotSOS work order
  system, over the Lodging Division radio system, in person, or via phone. Complete basic
  maintenance tasks to the highest degree of quality.
• Use all established protocols for approaching, announcing, and entering any condo
  (whether believed to be vacant or occupied) – every time.
• Use all established protocols when working inside any condo – whether occupied or not.

PERFORM ROUTINE AND PREVENTATIVE MAINTENANCE TASKS (DAILY/WEEKLY/MONTHLY/ANNUALLY).

• Follow all established protocols and deadlines for conducting routine and preventative
  maintenance communicated either via HotSOS work orders and/or as directed by Management.
• Includes but is not limited to:
  • Opening/closing of hot tubs and swimming pools (including chemical testing,
    temperature check and reviewing equipment function).
  • Taking readings and accurately documenting key building systems data e.g.
    boiler pressure; domestic hot water temperature; heating system pumps PSI,
    glycol levels, etc.
  • Exchanging air filters
  • Perform trash removal (includes compactors, hand-hauling, and transporting dumpsters using skid-steer). Clean and deodorize trash rooms, compactors, and dumpsters.
  • Monitor Metasys system, use as a diagnosis tool, respond to any issues with building
    systems where sub-par performance is indicated.
  •  Emergency Response
    • Act immediately when notified by the Front Desk or Security of any alarms being activated in any properties either inside condos or in common areas. Quickly identify if the issue needs to be escalated for a full emergency response or whether official emergency responders can be called off.
  • Access Control/Security
    • Follow all established procedures for entering condos and commercial properties to protect guest/owner privacy.
    • Respond to all lock/key card guest calls as a priority. Follow all established protocols for confirming guest, owner, or tenant identities before allowing access into any condo or commercial property.
    • Ensure all company and/or HOA tools, machinery, and vehicles are kept secure when not in use.
    • Show extreme diligence and integrity when working on any task involving access control or security (e.g. such as key cutting/distribution; dealing with guest/owner/EE lock-outs; assisting with cases of guest damage).
    • Take all necessary steps to protect guest, owner, and employee privacy (e.g. by not discussing internal issues with external parties; by not sharing guest/owner data etc.).

PRESENTATION/GROOMING:

• Arrive ready for work in full uniform and adhering to company and Lodging Division's specific grooming and appearance guidelines including being freshly showered (i.e. avoid
  having any potentially offensive body odor).

COMMUNICATION/GUEST SERVICE:

• Use established radio protocol when communicating over the lodging division radio system.
  Be extremely judicious when communicating about sensitive issues and/or information
  identifying guests/room numbers over the radio system.
• Use a highly engaging, accurate, positive, and professional approach when
  communicating with guests, owners, and peers at all times. Strive to be up-to-date (via WP
  Portal, reading all company post emails, and attending departmental meetings) on all pertinent resort, information to be able to provide accurate information.
• Answer all company telephones and cell phones professionally and courteously.

USING TOOLS, EQUIPMENT, AND MACHINERY: 

• Ensure you have appropriate experience or request and receive training before using any tools, equipment, or machinery which may include hand tools, power tools, skid-steer, forklifts, trucks, 6-wheeler, genie-lift. Use all required safety equipment depending on the equipment being used.

CLEANING/ORGANIZATION:

• Keep all workspaces and project sites clutter-free, clean and organized.
• Empty garage and common area trash cans (wash and deodorize as necessary).
• Store all tools, equipment, and supplies properly and as directed by Supervisor.

GENERAL LANDSCAPING/SNOW REMOVAL:

• Assist with basic landscaping tasks (weeding, watering plants, sweeping outside
  pathways, weed-spraying).
• Assist with snow removal (typically hand removal) in common areas including hot tub
  areas, outdoor furniture, patio areas, building entrances, and garage entrances.
  10. Record-Keeping (time & materials)

SAFETY:

• Follow established procedures, manufacturer instructions, and direction from the Manager when using tools, equipment, machinery, and chemicals.
• Properly use all PPE required for any given task.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION: 

• High School Diploma or equivalent required
• College degree preferred

EXPERIENCE:

• Experience with the Microsoft Office suite required

QUALIFICATIONS AND SKILLS:

• Excellent organizational and people skills required
• Strong written and verbal communication skills required

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment constantly.
• Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment constantly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts' hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. Hourly pay range: $20.00