Condition Monitoring Support Specialist
Primary Role: Work with the internal and external sales and support departments along with distributors, and customers worldwide in support of deployment, expansion, and commissioning of ERBESSD INSTRUMENTS products.
Offer technical support to customers and members of the global distribution team
Develop and maintain technical support materials, including product manuals and data sheets
Develop effective tutorials and guides to support the successful implementation of products
Edit and maintain up to date website content
Participate in product development initiatives and testing
Support internal managers in the training of new customers and distributors
Develop and document effective processes related to assigned tasks
Associates Degree in Engineering, Maintenance, Industrial Technology, IT or similar, and minimum 5 years of experience in rotating equipment / mechanical maintenance/ reliability engineering OR minimum of 10 years of experience in the IoT and or machine health monitoring industry.
Category II Vibration Analyst, Category III preferred.
Working knowledge of other predictive technologies and process monitoring.
Must possess excellent verbal communication, team interaction and presentation skills.
Strong computer and standard software experience (MS Office, E-Mail, CRM, etc.)
Working knowledge of IoT communication and security
Knowledge of general rotating equipment fundamentals such as assembly fits and tolerances
Willingness to travel up to 20% annually to offer in-person training and participate in trade shows
Strong and timely communication skills both spoken and written, ability to communicate effectively with foreign speakers, and professional level phone and online customer service skills.
The ideal candidate: will possess exceptional dependability and dedication to the team, acute attention to detail, strong teamwork attitude as well as self-starter abilities, and desire to grow.
Compensation: We offer a comprehensive competitive benefits package including paid holidays and vacation, health insurance allowance, company sponsored retirement plan with match, quarterly company performance based incentives, life insurance and exceptional advancement opportunity for the right candidate. Base salary $48,000-$55,000 annually
ERBESSD INSTRUMENTS is a global, leading manufacturer of cutting-edge machine health monitoring sensor technology & software. Headquartered in Glens Falls, New York ERBESSD INSTRUMENTS designs, develops and distributes leading edge vibration analysis, dynamic balancing, laser alignment, video deflection, and process monitoring technologies worldwide.
At ERBESSD INSTRUMENTS we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. ERBESSD INSTRUMENTS is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.
An innovative company that develops vibration and condition monitoring technology to maximize your production with products that allow you to reduce unplanned downtime. Erbessd Instruments offers a full suite of dynamic balancing machines, wireless vibration analysis equipment, laser alignment technology and condition monitoring tools that are both affordable and user-friendly.