Field Automation Technician

Field Automation Technician

Have you ever wanted to be on the ground floor of a well-funded, rapidly growing global startup that is disrupting the grocery industry? We are a dedicated team of professionals with a passion for grocery and who help grocers thrive by making sure our team at Takeoff thrives. Our core values are what drive our decisions every day. We foster an accessible, approachable, and supportive environment and work together to reach new milestones and motivate each other towards excellence. Our team is on a mission to transform the grocery industry for the better.

Are you looking to make an impact daily and help us disrupt a 100-year-old industry?  If so, please continue reading!

Takeoff Technologies, a Massachusetts-based tech company, is the creator of the world’s first automated micro-fulfillment center (MFCs) that transforms the way people access groceries. Our solution provides retailers with the most cost-efficient way to fulfill their online grocery orders, using automated, hyperlocal micro-fulfillment centers.

The role:

As a Field Automation Technician, you will be expected to provide industrial electrical/mechanical/automation expertise, working on highly automated storage and retrieval systems, conveyor systems and picking stations. Our main focus is working towards maximizing equipment utilization and efficiency through defined preventative maintenance practices.

This position can be based out of our Chicago MFC, with the need to travel throughout the Eastern and Midwestern regions in the US to support other sites.  The expectation for travel is 50 - 75%.  

 How you will make an impact:

• Rectify electro-mechanical faults and specialist technical assistance as a support technician
• Respond to emergency calls on Customer sites
• Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
• Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
• Create strong effective working relationships with Customer and Takeoff’s Account Managers and Operations team to achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
• Training of customer’s maintenance team as required
• Maintain quality of service by ensuring good quality communications with customers
• Ensure that reports are well written and legible in each CMMS entry
• Execution of site quality procedures, safety procedures, and any statutory procedures
• Ensure that all spare parts usage issues are logged appropriately, and spare parts are ordered to keep a full inventory
• Ensure proper care and maintenance of the tooling and equipment supplied 
• Ability to work against a timeframe to complete reactive repairs
• Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
• Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
• Ability to operate hand tools and be able to assemble parts onto equipment
• Appreciation of cultural diversity is a must!  

What you bring to the table:

• Degree in Electrical, Automation or Mechanical Preferred 
• 3 - 8 years of experience as Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineering
• Strong problem-solving capabilities
• Process-oriented mentality
• Hands-on, team oriented and committed to improvement processes
• Experience in reducing costs through processes and efficiencies
• Strong verbal and written communication skills

Some of the perks and benefits we offer:

• Competitive compensation package
• Equity
• A continued focus and emphasis on work / life balance
• Health, Dental and Vision plans
• 401(K) plan with a 5% company match (kicks in day one!)
• Unlimited PTO to ensure our team takes the necessary time off to recharge and be as productive as possible when they come back to work (this is very important to us!)
• Tuition reimbursement
• 12 weeks of paid baby bonding leave for both parents
• Flexible spending/dependent care accounts
• Life Insurance, Short & Long Term Disability
• Annual Fitness Reimbursement of $300